Last updated: September 2026

Welcome to Trena. These Terms & Conditions apply when you use our website or place an order with us. By placing an order, you agree to the terms set out below.

About Trena

Trena is an independent UK outdoor-inspired lifestyle clothing brand.

Trena
info@wearetrena.co.uk

If you have any questions about these terms or an order you have placed, please get in touch using the email address above.

Our Products

We do our best to ensure that product descriptions, photographs, colours and other information shown on our website are as accurate as possible.

Please be aware that colours may appear slightly different depending on your screen or device. Small variations may also occur between garments and printed or embroidered decoration.

Please check product descriptions and our size guide carefully before placing your order.

Placing an Order

When you place an order through our website, you are responsible for checking that the products, sizes, delivery information and other details you provide are correct before completing checkout.

Once an order has been placed, we are unable to make changes to the products or sizes within that order.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to help if your order has not yet been dispatched, but we cannot guarantee that changes will be possible.

After placing your order, you will receive an order confirmation by email.

We reserve the right to cancel or refuse an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised or there has been an obvious pricing or product information error. If payment has already been taken for an order we cannot fulfil, you will receive a refund.

Pre-Orders

Some Trena products and collections are sold on a pre-order basis.

A pre-order means that you are purchasing an item before it has entered or completed production. Pre-ordering helps us produce based more closely on demand and reduce unnecessary stock.

Where a product is available for pre-order, this will be clearly stated on the relevant product page.

We expect orders to reach customers approximately 2–3 weeks from the end of the pre-order sales date.

These timescales are estimates. Occasionally, production or delivery may take longer due to circumstances outside our reasonable control. If we become aware of a significant delay affecting your order, we will let you know.

Purchasing an item through pre-order does not affect any statutory cancellation or return rights that apply to your purchase.

Prices & Payment

All prices displayed on our website are in pounds sterling (£).

Any applicable delivery charges will be shown before you complete checkout.

Payment must be successfully completed before your order is confirmed.

We take reasonable care to ensure that prices displayed on our website are correct. If we discover an obvious pricing error after you have placed an order, we will contact you to resolve the issue before fulfilling the order.

Delivery

Trena currently delivers to UK addresses only.

Available delivery options, costs and estimated timescales will be displayed during checkout.

Pre-order production times are separate from the delivery time required once your order has been dispatched.

We will send your order to the delivery address supplied during checkout, so please check this information carefully before placing your order.

We are not responsible for delays caused by circumstances outside our reasonable control, although we will always do our best to help resolve any delivery issues.

Returns & Refunds

We hope you love your Trena order, but we understand that sometimes something isn't quite right.

For most products purchased online, you have a legal right to tell us that you wish to return your purchase within 14 days of receiving your goods.

Once you have told us that you wish to cancel, you then have a further 14 days to return the items.

Please see our separate Returns & Refunds Policy for full information about returns, refunds, exchanges and how to contact us about a return.

Nothing in these Terms & Conditions affects your statutory consumer rights.

Exchanges

Because some Trena collections are produced through pre-order or in limited quantities, we cannot guarantee that alternative sizes or designs will be available for exchange.

If you need a different size after receiving your order, please contact us and we will let you know whether an exchange is available.

Where an exchange is not possible, your applicable statutory return rights remain unaffected.

Faulty, Damaged or Incorrect Items

We take care when checking and packing Trena orders.

If you receive an item that is faulty, damaged or different from what you ordered, please contact us at info@wearetrena.co.uk as soon as possible and include your order number and details of the problem.

Where appropriate, we will arrange a refund, replacement, repair or other remedy in accordance with your statutory consumer rights.

Your statutory rights in relation to faulty or misdescribed goods are not affected by these terms.

Product Care

Care instructions are provided with or printed within our garments.

Please follow these instructions carefully to help maintain the condition of your clothing, including any printed or embroidered decoration.

Normal wear and tear or damage caused by failure to follow the supplied care instructions will not normally be considered a product fault.

This does not affect your statutory rights where a product is faulty.

Promotions & Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless stated otherwise, promotional codes cannot be combined with other offers and must be entered during checkout.

Promotions may be subject to additional terms, availability or an expiry date, which will be communicated alongside the relevant offer.

Intellectual Property

Trena is built around original creative work.

Unless otherwise stated, the Trena name, branding, logos, illustrations, artwork, clothing graphics, photography, website design, written content and other original creative material displayed on our website belong to Trena or are used with permission from their respective rights holders.

Our content must not be copied, reproduced, modified, distributed, sold or used commercially without prior permission.

Purchasing a Trena product does not transfer ownership of the intellectual property contained within its artwork or design.

Using Our Website

You may use the Trena website for personal, lawful purposes.

You must not intentionally interfere with the operation or security of our website, attempt to gain unauthorised access to it or use our website or content for unlawful purposes.

Personal Information

Your privacy matters to us.

Information you provide when using our website or placing an order will be handled in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies. More information can be found in our Cookie Policy.

Events Outside Our Control

Sometimes circumstances outside our reasonable control may affect our ability to fulfil an order, such as significant courier disruption, supplier delays or other unexpected events.

Where this happens, we will take reasonable steps to minimise the impact and keep affected customers informed.

Nothing in this section limits any rights you have under consumer law.

Changes to These Terms

We may update these Terms & Conditions from time to time as Trena grows or where changes are required to reflect our products, services or legal obligations.

The Terms & Conditions applying to your purchase will be those in effect when your order is placed.

Governing Law

These Terms & Conditions are governed by applicable UK law.

Nothing in these terms affects any rights you have as a consumer under applicable law.

Contact Us

If you have any questions about these Terms & Conditions or an order you have placed, please contact:

Trena
info@wearetrena.co.uk

We’ll be happy to help.