Last updated: September 2026

We hope you love your Trena order, but we understand that sometimes things don’t quite work out. Here’s everything you need to know about returns, exchanges and refunds.

Returns

You can request to return your order within 14 days of receiving it.

Once you’ve let us know that you’d like to make a return, you’ll have a further 14 days to send your item back to us.

To start a return, please email returns@wearetrena.co.uk with your order number and the item(s) you would like to return. We’ll then provide you with the return details.

Items should be returned in their original condition. You’re welcome to try your item on as you would in a shop, but please take reasonable care of it while it’s with you.

We may reduce the amount refunded if an item has been worn, damaged or handled beyond what is reasonably necessary to check its fit, nature and characteristics.

Return postage

Unless your item is faulty, damaged or we have sent you the wrong item, return postage is the responsibility of the customer.

We recommend using a tracked postage service and keeping your proof of postage until your return has been processed.

Refunds

Once we receive your return, we’ll check the item and process any refund due back to your original payment method.

If you cancel and return your entire qualifying order, we will also refund the cost of our standard delivery option where required. If you chose a more expensive delivery method, any additional delivery cost above our standard service will not be refunded.

Please allow some additional time for your bank or payment provider to process the refund once it has been issued.

Exchanges

As Trena products may be produced in limited quantities or through pre-order, we can’t guarantee that another size will be available for exchange.

If you would like to exchange an item for another size, please email info@wearetrena.co.uk and we’ll let you know whether we have the required size available.

If an exchange isn’t possible, you can return the eligible item for a refund instead.

Pre-orders

Our standard returns policy also applies to our regular products purchased through pre-order.

Please choose your size carefully and check our size guide before ordering.

Once an order has been placed, we’re unable to amend the products or sizes within that order.

This does not affect your statutory rights, including any applicable rights to cancel your online purchase or return your goods after receiving them.

Faulty, damaged or incorrect items

Every Trena order is checked before it leaves us, but if something isn’t right, please let us know.

If your item arrives faulty or damaged, or we’ve accidentally sent you the wrong item, email info@wearetrena.co.ukwith your order number, a description of the issue and photographs where appropriate.

We’ll work with you to put things right in accordance with your statutory consumer rights.

Cancelling an order

If you wish to exercise a statutory right to cancel an eligible online purchase, please contact us at returns@wearetrena.co.uk.

If your order has already been dispatched, you may need to return it to us once it arrives.

Our inability to make amendments to the products or sizes within a confirmed order does not affect any statutory cancellation rights you may have.

How to contact us

To arrange a return, ask about an exchange or speak to us about a problem with your order, please email:

returns@wearetrena.co.uk

Please include your order number so we can help you as quickly as possible.