Privacy Policy
Last updated: September 2026
At Trena, we respect your privacy and are committed to looking after your personal information.
Information we collect
When you place an order, contact us, sign up to our mailing list or use our website, we may collect information including your:
Name
Email address
Billing and delivery address
Telephone number
Order and transaction information
Communications with us
Information about how you use our website
Payment information is processed securely by our payment providers. Trena does not directly store your full card details.
How we use your information
We may use your information to:
Process and fulfil your orders
Arrange delivery
Provide order updates
Respond to questions or customer service requests
Process returns and refunds
Maintain our business and financial records
Improve our website and customer experience
Send marketing emails where you have chosen to receive them
Meet our legal obligations
We will only use your personal information where we have a lawful reason to do so.
Sharing your information
We may share information where necessary with trusted companies that help us operate Trena, such as our ecommerce platform, payment processors, delivery providers, email providers and other service providers.
We do not sell your personal information.
Some service providers may process information outside the UK. Where this happens, appropriate safeguards will be used where required by data protection law.
Marketing
If you choose to join our mailing list, we may send you news about Trena, new collections, launches and other updates.
You can unsubscribe at any time using the link included in our marketing emails.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including where we need to retain information for legal, accounting or tax purposes.
Your rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information, including requesting access to it, asking us to correct inaccurate information, requesting deletion in certain circumstances and objecting to or restricting certain uses of your information.
You can contact us if you would like to exercise any of these rights.
Contact us
If you have any questions about this Privacy Policy or how your information is used, please contact:
If you have concerns about how your personal information has been handled, you also have the right to raise a complaint with the Information Commissioner's Office (ICO).
We may update this Privacy Policy from time to time. Any changes will be published on this page.